Choose an authoritative collection
Begin with a limited set of maintained documents. Identify the owner and review date of each source. Remove drafts and obsolete copies that contradict current guidance. The project is easier to evaluate when people agree on what the correct answer should be before testing an assistant.
Preserve permissions
A single search interface must not become a shortcut around existing access restrictions. Define who can retrieve each source and test with different staff roles. Retrieved documents should be treated as information to analyze, not as instructions that grant the assistant new powers. Review security boundaries before connecting tools that can change data.
Make uncertainty visible
Ask questions whose answers are absent, ambiguous or spread across conflicting documents. The assistant should acknowledge the gap rather than manufacture a confident response. Provide source links and a way for staff to flag poor answers. Those reports can improve the content as well as the retrieval process.
Give it a narrow first job
An onboarding guide or a product-policy assistant is easier to maintain than a system expected to know everything. Evaluate representative questions with the team that uses the material. Expand to more sources after the access rules, review process and content ownership work consistently.
Further reading: OWASP GenAI Security Project.
Put the idea to work
Internal knowledge assistants
Help employees search approved company information, see supporting sources and recognize when an answer needs verification.
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